While e-commerce consumption and online shopping activities are blooming worldwide, a key challenge that remains is how to achieve “great delivery”. One might ask what “great” means in this context? Put simply, it is about maximum accuracy, prediction, transparency, personalization, flexibility and cost-efficiency. Blockchain is an emerging technology that can bring granular, global and simple delivery tracking.
Can blockchain help create the ultimate delivery? This would include a punctual and homogenous customer experience, combined with lower cost. How can disruptive technology be used in logistics to give consumers what they want?