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Customer Experience Management in E-Commerce Deliveries

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With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.

What Return Strategy Should You Choose?

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Returns are a serious retail problem, costing retailers billions of dollars. Choosing a returns process that suits your business will help you to drive sales, keep the customers happy and increase the bottom line.

How to Master Customer Experience in Last Mile Delivery?

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Groundbreaking concepts and advances in retail technology along with last mile delivery has grabbed the attention of the largest online retailers. Success at last mile delivery is the ultimate way for consumers to see the efforts of supply chain professionals…

How Can You Compete With Amazon in Last Mile Logistics in Your Local Market?

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The accomplishment of last mile logistics has become imperative for all kinds of small and large sized retailers. Even Walmart, the largest competitor of Amazon struggled with order fulfillment during last year’s holiday season despite the fact that Walmart has comprehensive infrastructure…