How food and non-food retailers enhanced their customer interaction by adopting an omnichannel model, and why logistics plays a vital role in delivering instant customer gratification.
With disruptions in conventional retailing, this is how companies can embrace omnichannel and e-commerce retailing to efficiently cater to a new age of customer impatience and demands.
With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.
Returns are a serious retail problem, costing retailers billions of dollars. Choosing a returns process that suits your business will help you to drive sales, keep the customers happy and increase the bottom line.
Want to know how your reverse logistics policy can affect customers? Find out using the insights on this post.
Groundbreaking concepts and advances in retail technology along with last mile delivery has grabbed the attention of the largest online retailers. Success at last mile delivery is the ultimate way for consumers to see the efforts of supply chain professionals…
The accomplishment of last mile logistics has become imperative for all kinds of small and large sized retailers. Even Walmart, the largest competitor of Amazon struggled with order fulfillment during last year’s holiday season despite the fact that Walmart has comprehensive infrastructure…
Direct Store Delivery “DSD” is a logistics method that is rapidly spreading to many new industry sectors. The method has traditionally been used mostly within food and beverage logistics.