Carefully planned and implemented extra services when added to last mile delivery can enhance customer satisfaction, increase loyalty and improve retention.
WEBINAR – Are you working in logistics or retail and what to improve Customer Experience? Join our webinar to learn how you can boost Customer Experience in last mile logistics. PocketMobile, Honeywell and Trimble Maps will share their research and experience. Among many things, you will learn about the impact of Customer Experience, example of use-cases and what you can do to make your customers happy.
Wondering how top brands are optimizing their return management? By optimizing your returns management, you can not only save money but generate more revenue by engaging customers longer. This article describes return management best practices and examples to use for inspiration.
Wondering if you should worry about post-purchase activities? According to a study, businesses lose $1.6 trillion a year to customers who leave them. Learn how post-purchase activities affect customer satisfaction.
In the digital era, technology solutions may be the only way ahead to strengthen the supply chain and reverse logistics, track consumer behavior while making intelligent business decisions.
Stressed out about losses associated with unannounced and unscheduled return pickups? This article tells you how you can deal with such hindrances, effortlessly.
For your benefit we have put together a list of best-in-class features for a last mile delivery operation. Preparation, management, measuring, performance, limitations, data, business requirements…
Groundbreaking concepts and advances in retail technology along with last mile delivery has grabbed the attention of the largest online retailers. Success at last mile delivery is the ultimate way for consumers to see the efforts of supply chain professionals…
Developing an e-commerce market along with seamlessly connected technology will empower service providers to offer real-time delivery of packages. Smart apps and solutions based on crowdsourced platforms are the present disruptive technologies in last mile delivery…
The situation in the Postal and Parcel business is changing fast. The demand for distribution of letters, which in fact has been core business for most Postal companies since hundreds of years back, is declining. At the same time the demand for parcel delivery is rising fast. A new business logic may be required.