With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.
Posti, an innovative postal company that demonstrate e-commerce delivery capabilities with delivery times of 1-2 hours from purchase to doorstep. Very exciting development!
Developing an e-commerce market along with seamlessly connected technology will empower service providers to offer real-time delivery of packages. Smart apps and solutions based on crowdsourced platforms are the present disruptive technologies in last mile delivery…
According to a survey by the National Retail Federation (NRF), 40% of online customers in the USA rated e-commerce companies based solely on the delivery experience! This goes to show just how and why excellent last mile delivery is a competitive edge for online retailers. Especially for first-time purchase, e-commerce sellers must be sure that […]
While e-commerce consumption and online shopping activities are blooming worldwide, a key challenge that remains is how to achieve “great delivery”. One might ask what “great” means in this context? Put simply, it is about maximum accuracy, prediction, transparency, personalization, flexibility and cost-efficiency. Blockchain is an emerging technology that can bring granular, global and simple delivery tracking.
Many consumers are making more and more real-time purchase decisions. For the e-commerce industry, this means increased competition against different products and services offering immediate gratification. How can punctual, cost-efficient and high-quality delivery performance help e-commerce companies compete?
Can blockchain help create the ultimate delivery? This would include a punctual and homogenous customer experience, combined with lower cost. How can disruptive technology be used in logistics to give consumers what they want?
How can delivery companies create customer experiences for products purchased online that are like, or even better than, purchases in shops over the counter? How do we know what the customer wants?