Value-added services can transform customer experience from bad to good – but only when done right. Here is a list of values which customers find pleasant and which they don’t.
Posti, an innovative postal company that demonstrate e-commerce delivery capabilities with delivery times of 1-2 hours from purchase to doorstep. Very exciting development!
The accomplishment of last mile logistics has become imperative for all kinds of small and large sized retailers. Even Walmart, the largest competitor of Amazon struggled with order fulfillment during last year’s holiday season despite the fact that Walmart has comprehensive infrastructure…
We came across an article by Toll Group, in their online magazine Toll Today. An article about TED, Toll Electronic Delivery, a very interesting example of the logistics future. Recommended reading!
While e-commerce consumption and online shopping activities are blooming worldwide, a key challenge that remains is how to achieve “great delivery”. One might ask what “great” means in this context? Put simply, it is about maximum accuracy, prediction, transparency, personalization, flexibility and cost-efficiency. Blockchain is an emerging technology that can bring granular, global and simple delivery tracking.
Can blockchain help create the ultimate delivery? This would include a punctual and homogenous customer experience, combined with lower cost. How can disruptive technology be used in logistics to give consumers what they want?