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Optimise Delivery Services & Experience at the Doorstep

Blog post

The goal of a company’s logistics channel is to ensure that the product is delivered to the customer on-time and without any unfavourable incidents. The area where companies face the most problems is the last mile.

Customer Experience Management in E-Commerce Deliveries

Blog post

With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.