As consumers are becoming increasingly environmentally conscious, companies need to explore greener delivery options to reduce their carbon footprint and create an eco-friendly customer experience.
Positive customer experience is THE competitive advantage that you need today. One way to improve customer experiences – use the right self-service technology.
Carefully planned and implemented extra services when added to last mile delivery can enhance customer satisfaction, increase loyalty and improve retention.
Value-added services can transform customer experience from bad to good – but only when done right. Here is a list of values which customers find pleasant and which they don’t.
WEBINAR – Are you working in logistics or retail and what to improve Customer Experience? Join our webinar to learn how you can boost Customer Experience in last mile logistics. PocketMobile, Honeywell and Trimble Maps will share their research and experience. Among many things, you will learn about the impact of Customer Experience, example of use-cases and what you can do to make your customers happy.
According to a survey 80% of companies maintained that they extend “superior” customer service, but only a dismal 8% of their customers agreed with that estimation. We take a closer look at effective methods businesses can employ to determine consumer satisfaction levels along with various touch points in their customer journey and build a smoother experience for their customers.
Digital transformation, analytics and big data – the game changers for the supply chain industry. It can help enhance customer experience and impact the bottom line…
With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.
Having diversified collection points and automated systems can help distribute the load of return items for a seamless returns process.
Groundbreaking concepts and advances in retail technology along with last mile delivery has grabbed the attention of the largest online retailers. Success at last mile delivery is the ultimate way for consumers to see the efforts of supply chain professionals…