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Customer Experience

Av Trimble smartdelivery | Article | October 21, 2019

7 Tips for Improving On-Time Performance of Delivery Service

The delivery solution of an e-commerce business is an important aspect of its success. Here are 7 tips to improve the on-time performance of your delivery service.
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Av Trimble smartdelivery | Article | September 10, 2019

The Impact of Green Delivery on Customer Satisfaction

As consumers are becoming increasingly environmentally conscious, companies need to explore greener delivery options to reduce their carbon footprint and create an eco-friendly customer experience.
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Av Trimble smartdelivery | Article | August 31, 2019

Self-service and Customer Experience in Retail Logistics

Positive customer experience is THE competitive advantage that you need today. One way to improve customer experiences – use the right self-service technology.
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Av Trimble smartdelivery | Article | June 25, 2019

Last Mile Delivery Extra Services and Customer Experience

Carefully planned and implemented extra services when added to last mile delivery can enhance customer satisfaction, increase loyalty and improve retention.
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Av Trimble smartdelivery | Article | June 2, 2019

Last Mile Delivery Experience: Value Added Services

Value-added services can transform customer experience from bad to good – but only when done right. Here is a list of values which customers find pleasant and which they don’t.
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