What is logistics flexibility and why it is one of the most essential factors in creating a better customer service experience, which companies can employ to enhance their customer journey.
Value-added services can transform customer experience from bad to good – but only when done right. Here is a list of values which customers find pleasant and which they don’t.
PocketMobile together with Trimble participated the Brisbane Truck Show May 16-19. The event was very successful and we will be coming back. PocketMobile’s message around PreCom was as part of the broader Trimble offering as the mobility front end for drivers to manage their stops, track their consignments as well as digital FFD and Vehicle inspections.
WEBINAR – Are you working in logistics or retail and what to improve Customer Experience? Join our webinar to learn how you can boost Customer Experience in last mile logistics. PocketMobile, Honeywell and Trimble Maps will share their research and experience. Among many things, you will learn about the impact of Customer Experience, example of use-cases and what you can do to make your customers happy.
According to a survey 80% of companies maintained that they extend “superior” customer service, but only a dismal 8% of their customers agreed with that estimation. We take a closer look at effective methods businesses can employ to determine consumer satisfaction levels along with various touch points in their customer journey and build a smoother experience for their customers.
Digital transformation, analytics and big data – the game changers for the supply chain industry. It can help enhance customer experience and impact the bottom line…
With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.
An overwhelming amount of holiday purchase returns are becoming a serious problem for the retail industry. Holiday returns can severely impair your profits, if not understood and dealt with. This article delves into the details of the holiday returns problem and what you should focus on to fix it.
Wondering how top brands are optimizing their return management? By optimizing your returns management, you can not only save money but generate more revenue by engaging customers longer. This article describes return management best practices and examples to use for inspiration.
Wondering if you should worry about post-purchase activities? According to a study, businesses lose $1.6 trillion a year to customers who leave them. Learn how post-purchase activities affect customer satisfaction.