How the future of delivery services is being transformed to make the customer journey more seamless through the latest smart technologies such as sensors, self-driving techs and delivery drones.
As consumers are becoming increasingly environmentally conscious, companies need to explore greener delivery options to reduce their carbon footprint and create an eco-friendly customer experience.
Deep breath – peak season is nearly upon us. We’ve gathered a panel of experts who will share their top tips on how you can not only improve your peak season performance but learn from it to improve your year round results.
Positive customer experience is THE competitive advantage that you need today. One way to improve customer experiences – use the right self-service technology.
The goal of a company’s logistics channel is to ensure that the product is delivered to the customer on-time and without any unfavourable incidents. The area where companies face the most problems is the last mile.
In order to simplify for consumers to locate their closest Service Point, to receive or send parcels – DHL has extended their tracking and delivery system with a new map tool in their tracking system, PreCom. The tool is delivered by PocketMobile. DHL’s customers will benefit from enhanced service quality.
How food and non-food retailers enhanced their customer interaction by adopting an omnichannel model, and why logistics plays a vital role in delivering instant customer gratification.