DHL Sweden extends their Service Point delivery with guiding maps to enhance Customer Experience
In order to simplify for consumers to locate their closest Service Point, to receive or send parcels – DHL has extended their tracking and delivery system with a new map tool in their tracking system, PreCom. The tool is delivered by PocketMobile. DHL’s customers will benefit from enhanced service quality.
The goal of enhancing DHL’s existing Service Point solution with improved map functionality is to offer easier access to 1400 Service Points in Sweden. As DHL has control of the map layer, they can easily add new map information to enhance visibility.
The Service Points are very important for consumers in order to easily pick-up their e-commerce parcels. Today, their tracking system, PreCom, which delivered by PocketMobile, helps DHL to track parcels, notify recipients, and consumers to find their nearest Service Point. Once a parcel has arrived at the Service Point, it is barcode scanned and a text message is sent to the receiver with information that the package can be collected.
Many e-tailers have a generous return policy and it is convenient for the consumer to see online which Service Point is closest to hand in their returns. The map on DHL’s site provides the customer with information, such as if the selected Service Point can handle returns on national, international, as well as specific weight and packaging.
“By upgrading PreCom with the enhanced map tool, we can act faster on changes, as we are in control of the map data. We can provide better consumer services and consequently enhance customer experience”, says Jonas Lindell, Managing Director, DHL eCommerce Solutions Sweden.
“We are proud to work with one of the most advanced and global eCommerce suppliers and to be a part of Swedish e-commerce consumers easily finding their optimal Service Point to pick up their parcels or send their returns”, says Anders Tormod, General Manager at PocketMobile.