Black Friday sees the start of the peak season for all logistics companies working with last mile delivery. Several crucial challenges present themselves when it comes to handling last mile logistics efficiently during this peak period. We would like to share some ideas on how to manage such issues.
Many consumers are making more and more real-time purchase decisions. For the e-commerce industry, this means increased competition against different products and services offering immediate gratification. How can punctual, cost-efficient and high-quality delivery performance help e-commerce companies compete?
How can delivery companies create customer experiences for products purchased online that are like, or even better than, purchases in shops over the counter? How do we know what the customer wants?