The situation in the Postal and Parcel business is changing fast. The demand for distribution of letters, which in fact has been core business for most Postal companies since hundreds of years back, is declining. At the same time the demand for parcel delivery is rising fast. A new business logic may be required.
Living in a sharing economy, on-demand services have driven the 21st-century lifestyle. We want services that can provide us with what we want, as soon as possible and exactly the way we want it. Ten or fifteen years ago, many of the services that we have today would have seemed absurd.
Customer expectations from e-commerce merchants have increased a lot, especially when it comes to delivery management. Customers want fast delivery, the ability to track and trace their products, be updated in real-time, and when the product will reach their doorstep.
Did you know that almost every American has shopped online, at least once in their lives? It’s true. According to BigCommerce, a whopping 96 percent of Americans shop online, and most them prefer online shopping from eCommerce platforms rather than buying from physical stores.
The main part of our distance communication is today done via phone, text messages or social media. However, that’s just how it has been in recent years. For the last couple of hundred years, letters were instead our main distance communication media. Postal organizations had a significant role in society’s communication. During the last decades, […]
According to a survey by the National Retail Federation (NRF), 40% of online customers in the USA rated e-commerce companies based solely on the delivery experience! This goes to show just how and why excellent last mile delivery is a competitive edge for online retailers. Especially for first-time purchase, e-commerce sellers must be sure that […]
Spurred by fast-growing interest in e-commerce shopping, last mile logistics and transportation are flourishing worldwide. However, driver shortages make it difficult for many logistic companies to meet growing demand. What can modern IT offer to mitigate this problem?
Black Friday sees the start of the peak season for all logistics companies working with last mile delivery. Several crucial challenges present themselves when it comes to handling last mile logistics efficiently during this peak period. We would like to share some ideas on how to manage such issues.
Many consumers are making more and more real-time purchase decisions. For the e-commerce industry, this means increased competition against different products and services offering immediate gratification. How can punctual, cost-efficient and high-quality delivery performance help e-commerce companies compete?
How can delivery companies create customer experiences for products purchased online that are like, or even better than, purchases in shops over the counter? How do we know what the customer wants?