Customer expectations from e-commerce merchants have increased a lot, especially when it comes to delivery management. Customers want fast delivery, the ability to track and trace their products, be updated in real-time, and when the product will reach their doorstep.
Did you know that almost every American has shopped online, at least once in their lives? It’s true. According to BigCommerce, a whopping 96 percent of Americans shop online, and most them prefer online shopping from eCommerce platforms rather than buying from physical stores.
With a market share of 44% of the American e-commerce market in 2017, the founder, chairman and CEO of Amazon, Jeff Bezos, has dethroned Microsoft founder, Bill Gates, as one of the richest men in the world. This is not entirely surprising considering how fast his company has grown since it was founded.
Spurred by fast-growing interest in e-commerce shopping, last mile logistics and transportation are flourishing worldwide. However, driver shortages make it difficult for many logistic companies to meet growing demand. What can modern IT offer to mitigate this problem?
Many consumers are making more and more real-time purchase decisions. For the e-commerce industry, this means increased competition against different products and services offering immediate gratification. How can punctual, cost-efficient and high-quality delivery performance help e-commerce companies compete?
Can blockchain help create the ultimate delivery? This would include a punctual and homogenous customer experience, combined with lower cost. How can disruptive technology be used in logistics to give consumers what they want?
The fortunes of the mail industry are shifting. The reality is that the mailman gets fewer and fewer letters to deliver each day. Is this an opportunity for mail organizations to leverage their strengths and assets and to shift their focus towards delivery services?
Direct Store Delivery “DSD” is a logistics method that is rapidly spreading to many new industry sectors. The method has traditionally been used mostly within food and beverage logistics.
In 2013, products ordered online generated just over one billion deliveries. By 2018, this number is expected to grow by 28.8% to 1.35 billion. This extreme growth, coupled with increased customer expectations at the time of delivery, has transformed a previously simple delivery signature into an opportunity for delivery workforces to increase both revenue and […]
How can delivery companies create customer experiences for products purchased online that are like, or even better than, purchases in shops over the counter? How do we know what the customer wants?