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How to Measure Customer Satisfaction During Service Delivery

Blog post

According to a survey 80% of companies maintained that they extend “superior” customer service, but only a dismal 8% of their customers agreed with that estimation. We take a closer look at effective methods businesses can employ to determine consumer satisfaction levels along with various touch points in their customer journey and build a smoother experience for their customers.

Customer Experience Management in E-Commerce Deliveries

Blog post

With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.

Help! They are Coming Back! The Massive Volumes of Returns After the Holidays

Blog post

An overwhelming amount of holiday purchase returns are becoming a serious problem for the retail industry. Holiday returns can severely impair your profits, if not understood and dealt with. This article delves into the details of the holiday returns problem and what you should focus on to fix it.

Examples of Modern Return Management

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Wondering how top brands are optimizing their return management? By optimizing your returns management, you can not only save money but generate more revenue by engaging customers longer. This article describes return management best practices and examples to use for inspiration.