Positive customer experience is THE competitive advantage that you need today. One way to improve customer experiences – use the right self-service technology.
The goal of a company’s logistics channel is to ensure that the product is delivered to the customer on-time and without any unfavourable incidents. The area where companies face the most problems is the last mile.
In order to simplify for consumers to locate their closest Service Point, to receive or send parcels – DHL has extended their tracking and delivery system with a new map tool in their tracking system, PreCom. The tool is delivered by PocketMobile. DHL’s customers will benefit from enhanced service quality.