Av Trimble smartdelivery | Article | May 23, 2019

How to Measure Customer Satisfaction During Service Delivery

According to a survey 80% of companies maintained that they extend “superior” customer service, but only a dismal 8% of their customers agreed with that estimation. We take a closer look at effective methods businesses can employ to determine consumer satisfaction levels along with various touch points in their customer journey and build a smoother experience for their customers.
Av Trimble smartdelivery | Article | May 14, 2019

How Can We Leverage Data Analytics for Improving Customer Experience?

Digital transformation, analytics and big data – the game changers for the supply chain industry. It can help enhance customer experience and impact the bottom line...
Av Trimble smartdelivery | Article | May 6, 2019

Customer Experience Management in E-Commerce Deliveries

With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.