Many consumers are making more and more real-time purchase decisions. For the e-commerce industry, this means increased competition against different products and services offering immediate gratification. How can punctual, cost-efficient and high-quality delivery performance help e-commerce companies compete?
With the ongoing commoditization of security and guarding services, guarding companies must increase productivity to be able to deliver more at a lower cost. One obvious opportunity is to consolidate resources by using a role-based system. This would involve optimizing the roles of alarm central workers, patrol guards, response guards, static and retail guards, and service and alarm installation technicians. With a mobile workflow tool that allows for direct access to important information sources, individuals in such roles can carry out many tasks on-site instead of waiting until they get back to the office. This capability improves efficiency and increases customer satisfaction.